Terms & Conditions

Effective Date: 01/06/2025

Welcome to Ayushya Foods (“we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website https://ayushyafoods.com, including all products, services, and features offered by us.

By using our website, placing an order, or engaging with any of our services—including but not limited to corporate gifting, gift hampers, and marriage saare kits—you agree to comply with and be bound by these Terms. If you do not agree with any part of these terms, please refrain from using our services.

We reserve the right to revise or update these Terms at any time. Any changes will be posted on this page. Continued use of the website after such changes constitutes acceptance of the revised Terms.

1. Introduction

At Ayushya Foods, we are committed to delivering high-quality traditional sweets, snacks, and specialty services such as corporate gifting, gift hampers, and marriage saare kits. These Terms and Conditions set forth the rules and guidelines that apply to your interaction with our website and our offerings.

Whether you’re purchasing a single sweet item or booking a customized service, these Terms outline the legal relationship between you (the customer) and us (Ayushya Foods). They cover essential policies related to orders, payments, deliveries, cancellations, and more.

We recommend reading these Terms carefully before placing any order or engaging with our services. Your continued use of our website confirms that you understand and agree to abide by these conditions.

2. Acceptance of Terms

By accessing or using the Ayushya Foods website (https://ayushyafoods.com) or by placing an order for any of our products or services—including sweets, snacks, corporate gifting, gift hampers, and marriage saare kits—you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, please refrain from using our services or making any transactions through our platform. These Terms may be updated from time to time, and it is your responsibility to review them periodically. Continued use of our website after changes are posted will be considered as your acceptance of the updated Terms.

3. Products & Services

Ayushya Foods offers a range of products and services including:

Traditional sweets and snacks
Organic and ancient food varieties
Custom gifting solutions such as corporate gifting and gift hampers
Marriage saare kits and customized celebration packs

All product descriptions, images, pricing, and availability are subject to change without prior notice. While we strive to maintain accuracy in all listings, minor variations in appearance, packaging, or weight may occur due to the handmade and regional nature of our products.

We reserve the right to modify or discontinue any product or service at any time without liability. Some services or special packs may have separate terms and eligibility criteria, which will be clearly mentioned at the time of booking or checkout.

4. Order Processing

All orders placed through our website are subject to acceptance and availability. Once an order is successfully placed and payment is confirmed, our team begins processing the order based on the product type and availability.

Key Points:

Confirmation: You will receive an order confirmation via email or SMS/WhatsApp upon successful payment.
Processing Time: Most standard product orders are processed within 1–3 business days. For customized services such as corporate gifting or marriage saare kits, processing time may vary based on order volume and specific customization needs.
Product Limitations: Some of our items are made fresh and in limited quantities; if a product becomes unavailable after ordering, we will inform you with alternative options or a suitable resolution.
Right to Refuse: We reserve the right to refuse or cancel any order in case of payment issues, fraudulent activity, incorrect pricing, or unforeseen circumstances.

Once the order is dispatched, you will receive tracking details to monitor the shipment status.

5. Pricing, Payments & Taxes

Pricing:

All product prices displayed on our website are listed in INR (Indian Rupees) and are inclusive of applicable taxes unless stated otherwise. Prices may vary depending on market conditions, raw material costs, and other operational factors. We reserve the right to revise prices at any time without prior notice.

Payments:

We accept a variety of secure online payment methods, including debit/credit cards, UPI, net banking, and wallet payments through our integrated payment gateway partners. By placing an order, you authorize us to process the provided payment method for the total order value, including applicable shipping charges.

Successful Payment is mandatory to initiate order processing.
Failed Transactions will not be processed, and users must retry using a valid method.
We do not store your card or banking information. All payments are handled securely through our third-party payment processors.

Taxes:

All applicable taxes (GST or other) are included in the price displayed, unless mentioned otherwise. You will receive a tax invoice along with your order for your reference.

6. Shipping & Delivery

Shipping Policy:

We offer free shipping on orders that meet or exceed a specific cart value threshold, which may vary based on the customer’s delivery location and the nature of the product. Orders below this threshold may attract standard shipping charges, calculated based on weight, distance, and delivery mode.

We reserve the right to update shipping charges or free shipping eligibility at any time, without prior notice, depending on operational requirements, regional availability, or third-party logistics changes.

Delivery Time:

Estimated delivery times are communicated during checkout and may vary based on:

Delivery location
Order volume
Availability of the product
Courier service efficiency

Most orders are shipped within 1–3 working days. Delivery delays may occur during peak seasons, festivals, or due to unforeseen logistics issues.

Shipping Partners:

We work with reliable third-party logistics providers to ensure safe and timely delivery of our products. However, we are not responsible for delivery delays or damages caused by the shipping partner.

We may change our shipping partners at any time as per business requirements, logistics performance, or budget considerations.

Shipping Information:

Customers must provide complete and accurate shipping information. We are not responsible for orders delayed or undelivered due to incorrect or incomplete address details provided by the customer.
Know more…

7. Cancellation, Return & Refund Policy

Cancellation Policy:

We do not accept cancellations once an order is placed, as we initiate processing and preparation immediately to ensure timely delivery of fresh products.

Return & Replacement Policy:

We do not offer returns or replacements for any of our products, as most items are perishable in nature and customized as per order (especially in cases like gifting hampers, marriage kits, etc.).

However, in exceptional cases, a replacement may be considered only if:

The product is completely damaged or a major portion is spoiled during transit.
The issue is proven with clear unboxing photos or video evidence that the damage occurred before delivery or due to shipping.
The complaint is raised within 24 hours of delivery via our official communication channels.

Without valid and timely proof, we cannot entertain any return or replacement claims.

Refund Policy:

We do not offer refunds for any orders under normal circumstances. In rare situations where a refund is approved due to order cancellation (from our end) or failed order processing, the amount will be refunded to the original payment method within 7–10 business days.
Know more…

8. Corporate Gifting, Gifting Card Hampers & Special Marriage Saare Kits Terms

Custom Orders & Personalization:

Corporate gifting, gifting card hampers, and marriage saare kits are customized products prepared according to the customer’s specific requests.
Due to the personalized nature, these orders cannot be canceled, returned, or exchanged once confirmed.

Order Accuracy:

Customers are responsible for providing accurate details such as recipient names, messages on greeting cards, delivery addresses, and any special instructions.
The company will not be liable for errors or omissions resulting from incorrect or incomplete information provided by customers.

Delivery & Packaging:

Careful packaging is ensured to maintain product quality during transit.
Delivery timelines may vary depending on the customization and order volume, and expected delivery dates will be communicated at order confirmation.

Damage or Defects:

In rare cases of damage during shipping, customers must provide clear photographic or video evidence immediately upon receipt.
Only verified claims of damage incurred during shipping will be eligible for replacement or redressal.

Liability:

The company is not liable for any losses, delays, or damages arising from circumstances beyond its control, including but not limited to courier delays, customs issues, or natural disasters.
The company reserves the right to refuse or cancel any order that violates policies or is suspected of misuse.

9. Data Sharing with Third Parties

To provide and fulfill our services, we share certain customer information with trusted third-party partners, including:
- Payment gateway providers for secure processing of payments.
- Shipping and logistics partners for order delivery.
- Marketing service providers for sending promotional messages, bulk emails, and notifications.
We ensure that all third parties comply with applicable data protection laws and use customer information solely for the intended purpose.
We do not sell or rent your personal data to any third parties.
In certain legal circumstances, we may disclose customer information if required by law, government authorities, or to protect our rights and safety.

10. Intellectual Property

All content on this website, including text, images, logos, videos, graphics, and designs, is the exclusive property of Ayushya Foods or its content creators and is protected by copyright and other intellectual property laws.
No part of the website content may be copied, reproduced, distributed, or used in any form without prior written permission from Ayushya Foods.
Unauthorized use of our content, including images and media, will be considered a violation and may lead to legal action.

11. Limitation of Liability

Ayushya Foods shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products or services.
While we strive to provide high-quality sweets, snacks, and gifting services, we do not guarantee that the products will meet all individual preferences or expectations.
We are not responsible for delays, damages, or losses caused by third-party shipping partners or unforeseen circumstances beyond our control.
Our liability, if any, shall be limited to the purchase price of the product(s) directly affected.
Customers agree to use our website and services at their own risk.

12. Policy Changes

We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

It is the customer’s responsibility to review these terms periodically to stay informed about any updates. Continued use of our website and services after any changes are made constitutes acceptance of those changes.

For major updates or changes that significantly affect our services or customer obligations, we may display a prominent notice on our homepage or notify users via email (if applicable).

13. Contact Information

If you have any questions, concerns, or inquiries related to these Terms and Conditions, feel free to reach out to us.

For assistance, please visit our official contact page:
👉 https://ayushyafoods.com/contact/

We are here to help you with any clarifications or support regarding your orders, services, or website usage.